I was informed by our water company that a pipe had burst on our side of the water meter and over one thousand gallons had leaked before I was notified. The water company shut off the valve at around ten AM on Friday morning. I was not very optimistic that we could even schedule an appointment before the end of the day and was prepared to be without water over the weekend. However, after one phone call, I was told someone would contact me shortly. Since we had experienced an unusual cold spell the two days prior, there was an unusually high volume of calls for similar problems in our area and I still was not convinced we could get the pipe repaired before the weekend. But, within an hour, someone from McAtee called and promised help would be on the way between 1PM and 4PM. James arrived shortly after one and, within minutes after knocking on our door, went straight to work on repairing the burst pipe. James was courteous and resolute on getting the pipe repaired. James wasted no time and had the job completed so fast I did not even suffer from the temporary outage. I am disabled and the rest of my family was out of town so I was overjoyed that James was so efficient and devoted to getting our water restored. I cannot overstate how professional and understanding James was regarding how he went about his work and I could not have hoped for a better outcome. James was very reassuring and dedicated to solving my problem and I hope he will be informed of my extremely positive review! He went far beyond my expectations and I would recommend McAtee, and especially James, to anyone in a similar situation as mine. Simply amazing service!
- Rick B.