PRIVACY POLICY
Effective Date: August 13th, 2026
McAtee LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, mcateellc.com, or request our plumbing, heating, and cooling services.
1. Information We Collect
We collect information that you provide directly to us in order to deliver our services effectively. This may include:
Contact Information: Name, email address, and primary phone number.
Service Details: Property and service addresses, details about your HVAC or plumbing systems, and service history.
Financial Information: Billing address and payment details (processed securely through our third-party payment processors).
Automated Information: When you visit mcateellc.com, we may automatically collect standard usage data, such as your IP address, browser type, and operating system, through cookies or similar tracking technologies to improve our website's performance.
2. How We Use Your Information
We use the information we collect to operate our business and provide you with high-quality service. Specifically, we use your data to:
Schedule, dispatch technicians, and fulfill plumbing and HVAC service requests.
Provide accurate estimates, invoices, and process payments.
Communicate with you regarding appointments, service updates, and account information.
Maintain safety, warranty, and service records for your property.
Improve our website functionality and customer service experience.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, dispatch software providers, and email communication platforms. These parties are bound by strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, and safety of McAtee LLC, our employees, our customers, or others.
4. Data Security
We implement reasonable and appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices and Rights
Depending on the state in which you reside, you may have specific rights regarding your personal information, including the right to:
Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Opt-out of promotional communications by following the unsubscribe instructions in those messages (you will still receive essential service and billing updates).
6. Third-Party Links
Our website may contain links to third-party websites (such as manufacturer warranty portals or financing partners). We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies independently.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the revised "Effective Date."
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
office@mcateellc.com
